We always strive to provide a high standard of customer service, but we understand that we can not hit it all the time.
Mondays products given food safety issues can not be returned only in cases of misleading or damaged product. In these situations, please contact us directly through (351) 917 408 791 and we will do our best to solve the problem.
Our return policy for non-perishable items lasts for 30 days. If 30 days have passed since your purchase, unfortunately we can not offer you a full refund or exchange.
To be eligible for a return, your item may not have been used and must be in the condition in which you received it. It should also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We'll also notify you about your approval or rejection of your refund.
If you are approved, your refund will be processed and a credit that will be automatically applied to your credit card or original method of payment within a certain period of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact the credit card company. It may take some time for the refund to be officially published.
Then contact your bank. Usually, there is some processing time before a refund is released.
If you have already done all this and have not received your refund, please contact us at firstname.lastname@example.org
Sales Items (if applicable)
Only items with regular prices can be refunded, unfortunately sale items can not be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to email@example.com and send your item to: Avenida Marechal Carmona nº 694, 2750-312 Cascais
If the item was marked as present when purchased and shipped directly to you, you will receive a gift credit for the amount of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift when it was purchased or the donor received the request for you to deliver later, we will send a refund to the donor and they will be notified of your return.
To return your product, you must send your product to: Avenida Marechal Carmona nº 694, 2750-312 Cascais
You will be responsible for paying your own shipping costs for return of the item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are sending an item above 50 €, consider using a traceable shipping service or purchasing a shipping insurance. We do not guarantee that we will receive the returned item.